These Terms and Conditions (hereinafter referred to as the "Terms" or the "Agreement") govern the use of the electronic trading platform, including any website or mobile application (collectively referred to as the "Platform"), offered by [Xenitar Tech International FZCO (TieBix) ] (referred to as the "Company", "we", "us", or "our"). By registering for, downloading, and using the Platform, you ("you", "your", or "User") acknowledge that you have read, understood, and agreed to be bound by these Terms and the Privacy Policy. If you do not agree, you must uninstall the application and cease all use of the Platform immediately.
Nothing provided on the Platform, including any material or information, constitutes or shall be construed as a recommendation, endorsement, offer, invitation, or solicitation to enter into any transaction or deal involving securities, crypto assets, or other financial products. You acknowledge that none of the information provided by us or any third-party service provider constitutes personalized advice concerning the nature, potential, value, or suitability of any specific investment. Information presented is not tailored to the investment needs of any individual, and you understand that investments in any security or crypto asset involve significant risk. Discussions or publications relating to financial products may not include comprehensive risk disclosures and may become outdated due to rapid market changes. You acknowledge that any reliance on such information is solely at your own risk.
The Platform is not intended to provide tax, legal, insurance, or investment advice. Nothing contained in or through the Platform should be construed as an offer to sell, solicitation to buy, or recommendation for any security or crypto asset. You are solely responsible for determining the appropriateness and suitability of any investment, product, or service, based on your personal and financial circumstances. You are encouraged to seek independent professional legal or tax advice where applicable
Unless otherwise defined, the following capitalized terms shall have the meanings assigned below:
The Company reserves the right at any time to amend, update, or revise these Terms and the Privacy Policy. This includes changes to the Platform’s content and features, as well as the imposition of fees or charges.
Changes may be made without prior notice, unless required by law. Users will be notified of such changes through email, in-app push notifications, or by publication on the Platform. Continued use of the Platform after the changes are made constitutes acceptance of the revised Terms. Users are responsible for regularly reviewing the Terms and keeping their contact information updated in their Account.
The App may be available through third-party digital distribution platforms. Your download, installation, and use of the App are subject to the respective terms and privacy policies of these platforms.
This Agreement is solely between the User and the Company. The digital distribution platforms are not parties to this Agreement and do not bear responsibility for the App or its content.
The digital distribution platforms and their affiliates are deemed third-party beneficiaries of this Agreement, and upon your acceptance of the Terms, they retain the right to enforce these Terms against you.
You acknowledge that your agreement with your internet or mobile service provider applies to your use of the Platform. Data usage and related charges may apply, and it is your responsibility to bear those costs. If the device used to access the Platform is not under your ownership or billing, it is assumed that you have obtained appropriate authorization. You must ensure that your use of the Platform does not violate any contractual obligations with your network provider.
You must be at least eighteen (18) years of age and legally competent to access and use the Platform. By registering, you affirm that you meet these eligibility criteria and are capable of entering into binding agreements.
You agree to provide complete and accurate registration information and to keep such information current. The Company reserves the right to accept or reject any registration request at its sole discretion. Only Users whose registration has been approved will be granted access to the Platform.
All title, ownership rights, and intellectual property related to the Platform, including but not limited to the content, services, software, and technology provided, shall remain the sole property of the Company or its licensors. Nothing on the Platform shall be interpreted as granting any license or rights to Users, whether by estoppel, implication, or otherwise, except as expressly stated herein.
The Platform may contain third-party content such as data, quotes, videos, or research provided by independent content providers ("Third-Party Content Providers"). The Company does not endorse or verify the accuracy of this content, and your reliance on such content is at your sole risk. Intellectual property rights in all third-party content remain with their respective owners.
You are permitted to access and download the Platform on a single authorized device, provided that you comply with these Terms. Any breach of these Terms may result in the immediate termination of access.
You agree not to modify, adapt, translate, reverse engineer, decompile, or create derivative works from the Platform or any of its contents. You must not remove or alter any copyright, trademark, or proprietary notices. Misrepresentation, "scraping", or replicating the look and feel of the Platform is strictly prohibited. Unauthorized commercial use or representation of the Company’s intellectual property is not permitted.
The Company reserves the right to use any information provided by you (including but not limited to Personal Information, geographic data, and device information) to deliver services or maintain the security of the Platform.
To use the services on the Platform, you are required to create an account ("Account"). The Account allows you to transfer and manage Digital Assets. Accounts may only be created by individuals over eighteen (18) years of age or by institutions through duly authorized representatives, provided they have reviewed the Risk Disclosure Statement, which is incorporated into these Terms.
Each User may only register one trading Account. Registering multiple Accounts is a violation of these Terms and may result in termination.
The Account is not a bank account. Digital Assets in your Account are not considered deposits or financial products. Except where explicitly stated, no interest is payable on funds or assets in your Account, and such assets are not insured by any Governmental Authority.
You may fund your Account by transferring Digital Assets from external sources. The Platform does not charge fees for such funding; however, third parties (such as banks) may apply transaction fees.
Withdrawals are permitted and may take up to three (3) days to process. In certain cases, such as large transactions or compliance reviews, withdrawal periods may extend up to thirty (30) days.
We reserve the right to act in compliance with court orders or Governmental Authority requests, which may include freezing, liquidating, or transferring your assets, terminating your Account, or taking other necessary actions without prior notice.
To protect the Platform and its Users, the Company may also suspend, limit, or terminate your Account at its sole discretion at any time, with or without notice.
The Platform acts as a neutral marketplace where Users may place buy and sell orders for Digital Assets or related derivatives. The Platform facilitates order matching but does not act as a counterparty in transactions unless specifically stated otherwise.
Orders are matched using proprietary algorithms, and Users are notified once an order is executed. You should place an order only if you intend to complete the transaction. Users may cancel open orders through their Account interface, subject to timing and system constraints.
You may only sell the quantity of Digital Assets held in your Account, including any applicable transaction fees. Attempts to trade assets beyond your available balance may result in failed transactions and potential termination of your Account.
Orders may not always be canceled or modified, even if they are not yet executed. You acknowledge and accept responsibility for any duplicate or unintended orders. The Platform shows real-time order statuses, and it is your responsibility to monitor all transactions and instructions.
The Company reserves the right to require additional verification or confirmations for any transactions that appear abnormal or outside of your usual activity pattern.
Your trades may be subject to limits set and updated by the Platform from time to time. Once executed, transactions are generally not reversible.
Price displays on the Platform may be delayed due to technical factors and may not reflect live market values. However, the prices shown will control the valuation of your Account.
We do not guarantee the execution of any trade at the best available price. We reserve the right to cancel or nullify trades in specific scenarios including, but not limited to, system errors, fraud, or compromised Accounts.
You may be offered the ability to establish and access accounts with third-party service providers ("Third-Party Services Providers") through the Platform. These accounts ("Third-Party Accounts") are subject to the separate terms and policies of each provider ("Third-Party Services Provider Terms").
Before registering for any Third-Party Account, you are required to read and understand the applicable terms. If you do not agree with them, you should not proceed with registration. All transactions conducted through Third-Party Accounts are governed solely by those terms.
The Company acts only as a platform administrator to facilitate access and services related to Third-Party Accounts. We may collect Personal Information and process it on behalf of such providers. This information will be handled in accordance with our Privacy Policy and the policies of the respective Third-Party Services Provider.
We are not responsible for the performance, services, or operations of any Third-Party Account, nor for any acts, omissions, or decisions made by such providers. Any inquiries or concerns regarding transactions or services related to Third-Party Accounts must be addressed directly to the respective provider.
Downloading the App and registering as a User is free of charge. However, certain features and services within the Platform may involve in-app purchases or applicable fees
In consideration of your use of the Platform, you agree to pay a transaction fee ("Transaction Fee") on each settled transaction initiated by you. The current Transaction Fee is published within your Account and may be updated at our discretion. Continued use of the Platform after changes are posted constitutes acceptance of the revised fee structure.
Transaction Fees are charged to both parties involved in any trade. The Platform may also charge fees for transfers of Digital Assets from your Account. Third-party financial institutions may apply their own charges for transferring Digital Assets into your Account.
If you believe that a Transaction Fee has been charged in error, you must notify the Platform within thirty (30) days of the relevant statement. Failure to do so will constitute your acceptance of the fee as valid.
Additional fees may apply for activities conducted through any Third-Party Account, as governed by the respective Third-Party Services Provider Terms. We are not responsible for those fees or any associated costs.
Upon registration, you will be issued a unique set of login credentials ("User Credentials") to access the Platform. These credentials are personal, non-transferable, and must not be disclosed to any third party without written authorization from the Company.
The Company will never request your credentials via email or phone. Password support will be provided online only after you log in securely to the Platform.
You must not attempt to access the Platform from jurisdictions where its use is prohibited by law. The Platform is not available to individuals located in the United States, Chinese Mainland, Hong Kong, Singapore, Canada, France, the United Kingdom, North Korea, Cuba, Iran, Uzbekistan, Russian-controlled regions of Ukraine (including Crimea, Donetsk, and Luhansk), Sevastopol, Sudan, Syria, or any other jurisdictions designated by the Company.
You must also not be listed on the U.S. Treasury Department's Specially Designated Nationals List, the EU’s Consolidated Financial Sanctions List, or the UK Sanctions List. The Company reserves the right to take necessary action, including terminating your Account, if you are found to be accessing the Platform in breach of these restrictions.
You are responsible for safeguarding your credentials and must take reasonable precautions, including creating strong passwords and keeping them secure. In the event of loss, theft, or unauthorized access, you must notify the Company immediately through official communication channels. Upon such notification, we will disable your credentials and restrict access as soon as practicable.
You are also required to secure all devices used to access the Platform, including using updated antivirus software and complying with all Company-provided security protocols and login measures.
The Platform must only be used for lawful purposes, either for your individual Account or internal business use. You are strictly prohibited from selling, leasing, sublicensing, or otherwise providing access to the Platform to third parties, or using it as a service bureau.
You may not engage in any behavior through the Platform that is unlawful, abusive, defamatory, discriminatory, invasive, harassing, offensive, fraudulent, or in violation of any third-party rights. The following activities are strictly prohibited:
Any violations of these prohibitions may result in the suspension or termination of your Account, and may be reported to relevant legal authorities if deemed necessary.
We may implement authentication and verification measures to ensure secure access to the Platform, including multi-factor authentication and biometric identification. While such measures are intended to enhance protection, we do not guarantee that unauthorized access, hacking, or identity theft will be entirely prevented.
If you enable biometric authentication (such as fingerprint or facial recognition) on your mobile device to access the Platform, you accept all associated risks. You acknowledge that third parties may access your Account without entering User Credentials. You consent to the collection and use of biometric data for authentication, and agree that any malfunction or breach arising from device vulnerabilities is not the responsibility of the Company.
Although we take reasonable steps to safeguard your information and maintain Platform security, we cannot guarantee the security of any transmission or the absolute integrity of any network or system. We will notify you of any unauthorized access or disclosure of Personal Information as required by law.
By designating any Authorized Individual to access your Account, you confirm that the individual is fully authorized to act on your behalf, including accepting future amendments to these Terms and subscribing to additional services.
You are responsible for ensuring that Authorized Individuals are aware of and comply with these Terms. You shall be held fully liable for all acts, omissions, and violations committed by your Authorized Individuals in relation to the Platform.
You also confirm that the consent of such individuals has been obtained for the collection, processing, and sharing of their Personal Information in accordance with these Terms and the Privacy Policy.
Service notifications, including transaction alerts or account updates, may be sent via email, text, or push notification. It is your responsibility to maintain accurate contact details and to regularly check for messages.
Such notifications shall constitute legally effective communication, and the Company shall not be held liable for delayed, misdirected, or undelivered messages if caused by incorrect contact details or third-party issues.
You acknowledge that unencrypted communication may be intercepted or accessed by unauthorized parties. You agree to release the Company from any liability arising from the use of these communication methods to the extent permitted by law.
By using the Platform, you consent to the collection, use, storage, and disclosure of your Personal Information as described in the Privacy Policy. This may include data sharing with Third-Party Services Providers for account setup and transaction processing.
You are required to provide accurate, complete, and up-to-date information at all times. Failure to do so may result in suspension or termination of your Account.
We reserve the right to verify the information you provide and to report suspicious or inaccurate details to appropriate authorities. We may also use tracking technologies to collect technical and location-based data as outlined in the Privacy Policy.
The Platform and all content and services are provided “as is” and “as available” without warranties of any kind. We do not guarantee uninterrupted, secure, or error-free access to the Platform. Use of the Platform may involve risks, including exposure to market volatility, system errors, and unauthorized access.
We are not liable for losses resulting from hacking, device malfunctions, delays, or disruptions caused by force majeure, natural disasters, or internet outages.
You acknowledge all risks associated with digital transactions, and that price data displayed may be delayed and subject to change. Use of modified devices (e.g., jailbroken phones) is not supported and may result in access restrictions.
To the fullest extent permitted by law, you agree to indemnify and hold harmless the Company, its affiliates, officers, and agents from any claims or liabilities arising out of your use or misuse of the Platform, violation of these Terms, or infringement of third-party rights.
In no event shall the Company be liable for any indirect, special, incidental, or consequential damages, including but not limited to lost profits, loss of data, or business interruption, regardless of the form of action.
Our total liability for any claims shall not exceed the greater of USD 10,000 or the aggregate fees paid by you in connection with the Platform.
Access to the Platform may be suspended or terminated at our discretion and without prior notice if we believe you have violated these Terms, engaged in suspicious activity, failed to provide accurate information, or are subject to legal or regulatory restrictions.
We may also suspend or terminate services in response to government requests, operational needs, or disruptive market events. If your Account is terminated, you must not attempt to re-access the Platform without our written consent.
Upon termination, the Company retains full custody of all assets, data, and information and may be required to transfer them to government authorities as applicable.
The Company’s system records regarding Account transactions and balances shall be deemed final, conclusive, and admissible as evidence in any legal or regulatory proceedings. You agree to waive objections to the authenticity or reliability of such records
These Terms, along with the Privacy Policy and any referenced policies, constitute the entire agreement between you and the Company. If any provision is found to be unenforceable, the remaining provisions shall remain in full force and effect.
You may not assign or transfer your rights without our prior written consent. No waiver shall be deemed valid unless in writing. Section titles are for convenience only and do not affect interpretation.
These Terms shall be governed by and construed in accordance with the laws of Singapore.
Any disputes arising out of or in connection with this Agreement shall be referred to and finally resolved by arbitration in Singapore under the rules of the Singapore International Arbitration Centre (SIAC). The arbitration shall be conducted in English by a single arbitrator. The decision of the arbitrator shall be final and binding.
For any questions or concerns regarding these Terms or the Platform, you may contact the Company at:
Email: [email protected]
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